FAQ

Frequently Asked Questions

What are the delivery times?
Orders are shipped within 2 to 5 business days. You will receive a confirmation email with your tracking number.

Do you ship internationally?
Yes! We ship to many countries. Fees and delivery times vary by destination.

Can I return an item?
Yes, you have 14 days after receipt to contact us if there is a problem. Items must be in their original condition.

How do I initiate a return?
Contact us via our Contact page, providing your order number and the reason for the return.

Are the plush toys suitable for babies?
Our plush toys are designed for children aged 3 and over. Always check the label of each product.

How do I care for my plush toy?
We recommend delicate hand washing or machine washing at 30°C in a laundry net.

What payment methods do you accept?
We accept credit cards (Visa, Mastercard), PayPal, and Shop Pay.

Are my payments secure?
Yes, all transactions are secure and encrypted.