Shipping policy

Processing times: All orders are processed within 1 to 3 business days after payment confirmation.

Delivery times: We deliver only to mainland France. Estimated delivery times are 10 to 20 business days from the date your order is shipped. These timeframes are estimates and may vary depending on customs and logistics conditions.

Order tracking: A tracking number will be sent to you via email once your package has shipped. You can track your order in real time using the provided link.

Shipping costs: Shipping costs are calculated and displayed at checkout.

Delivery delays: Nuvola cannot be held responsible for delays caused by events beyond our control (weather conditions, strikes, customs delays). If your order has not arrived within 30 days, please contact us at [your contact email].

Contact: For any questions regarding your delivery: [your contact email]